Patient Education Specialist

remote
Remote, Ontario, Canada .
full-time . June 23, 2025

Description

Position: Patient Education Specialist

Reports to: VP Patient Education

Type: Full time

Start date: September 2025

Vacancy: 1

Location: Remote, Ontario (with occasional travel to Toronto, ON)

Introduction

Are you passionate about improving the healthcare system?

Are you driven to bring healthcare into the 21st century with innovative, patient-centered technology?

Are you excited to help health systems pioneer digital care and patient education?

If your answer is “Yes!” to the above, we may be the perfect fit for each other!

At SeamlessMD, our mission is: “to ensure every patient gets the right care at the right time”

Company

Who is SeamlessMD? Our mission is to ensure every patient gets the right care at the right time. We are a diverse team of healthcare providers, technologists and industry professionals pioneering a new category of Digital Patient Engagement. We’ve been named a Global Top 100 Company in Digital Health and an OMERS Top 100 Canadian Health Tech Company. We have raised $7.4M from leading Canadian investors, including MEDTEQ, Hikma Ventures, AIoT Health, Tony Lacavera (Founder, WIND Mobile) and Sanjay Malaviya (Founder, RL Solutions).

What is SeamlessMD? Most healthcare is still delivered through paper and verbal instructions, with no easy way for providers to monitor patients and catch problems sooner. Staying connected with patients virtually is even more important today. To address this, SeamlessMD provides the #1 digital patient engagement platform for hospitals and health systems to engage, monitor and stay connected with patients across their health care journey (e.g. surgery, chronic care, etc.). Patients are guided on smartphones, tablets and computers from preparation through recovery with reminders, education and progress tracking. Providers receive alerts, monitor patients on dashboards and access analytics to deliver better care. SeamlessMD is also the 1st digital patient engagement platform with turn-key integrations with Epic and Cerner - the two largest Electronic Health Record systems.

Who are our customers? Leading hospitals & health systems such as Sunnybrook, William Osler Health System, Toronto East General Hospital, Multicare Health System, UC Davis Health, University of Alabama Health System and Advocate Health use SeamlessMD to elevate the patient experience, improve health outcomes and lower costs.

How does SeamlessMD improve patient care? Patients experience less anxiety, are more prepared for their healthcare journey and are more confident during recovery. 15+ clinical studies have shown SeamlessMD to reduce hospital recovery times by 1-2 days, hospital readmissions by up to 72% and ER visits by up to 47%. This means patients are healthier and the healthcare system is more efficient!

In order to make SeamlessMD available to patients and providers everywhere, we are growing our amazing team. Here’s where you come in…

The Patient Education Specialist Role

SeamlessMD is looking to hire a Patient Education Specialist to join the multidisciplinary Patient Education team. We are looking for someone who can design engaging, evidence-based programs for patients. Working closely with the Customer Success and Quality Assurance teams, you will be designing and implementing interactive online programs for patients with a strong focus on accessibility. You will be leading program implementations and successfully launching digital patient programs in healthcare organizations across North America using our implementation playbook.

About You:

You have a passion for healthcare and a love for collaborative work. You tend to come up with creative solutions and have a knack for simplifying complex concepts. Others may describe you as an overachiever with a keen eye for detail and you can’t help but agree! You live for accessible solutions and get excited about helping others achieve personal milestones.

Your job:

Build accessible, interactive digital self-care programs for patients
Convert complex clinical protocols into simple, step-by-step patient instructions using the company’s internal web-based content management system
Implement programs across multiple client sites and healthcare systems
Educate clinical teams on the value of evidence-based Patient Education design
Effectively guide clinical teams through the content development process
Effectively facilitate content development meetings and demos with clinical teams
Build lasting collaborative relationships with healthcare providers and clinical teams
Proactively understand and respond to the needs of both patients and clinicians
Work with a team of Customer Success Managers, Quality Assurance and Engineers to test and deploy digital programs in a hospital/healthcare setting

Your qualifications and skills:

Undergraduate degree in the health sciences (nursing, physiotherapy, psychology preferred)
Minimum 1 year of experience working in patient education or health communication
Minimum 1 year of experience working in a hospital or community health setting
Experience and comfort with meeting and building relationships with clinical teams
Ability to read and understand clinical protocols
Strong understanding of evidence-based practice
Excellent presentation skills
Excellent plain language writing skills
Excellent oral and written communication skills
Strong detail orientation
Strong organizational and project management skills
Experience with phone and in-person consults or a willingness to learn
Proficiency in Microsoft Word, Powerpoint, Excel

Additional requirements:

Valid vulnerable sector clearance completed within the last 6 months
A clear VSS must be submitted within 7 days of your start date.
Ability to travel across North America to visit clients, as needed
Ability to travel to Toronto, Ontario for quarterly in-person meetings and company events

Why is SeamlessMD a great place to work?

You’ll be at the forefront of healthcare innovation. This is an opportunity to work with the world’s top health systems and help them succeed with the latest digital health technologies.
You’ll make a positive impact on the lives of patients. It is incredibly rewarding to hear regular feedback from patients on how SeamlessMD has improved, and sometimes saved their lives. SeamlessMD is even more important to help providers care for patients virtually today!
You’ll be invited to quarterly, in-person team socials. We love team bonding. Every month we host a variety of team socials that range from: Trivia night, ping pong at SPIN, movie nights, Blue Jays games and more!

How to apply

Apply directly on our website https://seamlessmd.applytojobs.ca/ and include:

a 1-page cover letter explaining why you would excel in this role;
your curriculum vitae or resume

We will only be reaching out to the candidates we are interested in speaking with at this time.

Where do I learn more about SeamlessMD?

SeamlessMD is an equal opportunity employer that supports an environment of inclusion and diversity. In accordance with the Accessibility of Ontarians Act, 2005 and the Human Rights Code, SeamlessMD will provide accommodations to eligible candidates throughout the recruitment and selection process. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact Yolanda Ho, Director of People & Operations at yolanda@seamless.md. If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to Human Resources so that the appropriate accommodation can be provided to you through the recruitment process.

Know someone who would be a perfect fit? Let them know!